롤플레이 만능 표현
모든 롤플레이 상황에 활용할 수 있는 만능 어휘와 문장 구조
롤플레이 기본 구조
거의 모든 롤플레이는 전화 통화 상황입니다. 이 5단계 구조를 외우세요.
| 단계 | 역할 | 핵심 표현 |
|---|---|---|
| 1. 인사 | 전화 목적 | "Hi, I'm calling about..." |
| 2. 상황 | 문제 설명 | "The issue is that..." |
| 3. 요청 | 해결 요청 | "I was wondering if..." |
| 4. 추가 | 추가 질문 | "Also, could you..." |
| 5. 마무리 | 감사 | "Thank you so much." |
핵심 어휘
| 영어 | 한국어 | 용도 |
|---|---|---|
| regarding | ~에 관하여 | 전화 목적 설명 |
| unfortunately | 불행히도 | 문제 상황 시작 |
| inconvenience | 불편함 | 불편 표현 |
| alternative | 대안 | 대안 요청 |
| accommodate | 수용하다 | 요청 수용 여부 |
| as soon as possible | 가능한 빨리 | 긴급한 요청 |
| appreciate | 감사하다 | 정중한 감사 |
상황별 만능 표현
전화 시작
- "Hi, I'm calling about / regarding ..."
- "Hello, I recently [동사 과거] and I have a question."
- "Hi there, I'm calling because I have an issue with..."
문제 설명
- "Unfortunately, I noticed that..."
- "The problem is that..."
- "When I [동사 과거], I found out that..."
- "I'm having trouble with..."
공손한 요청
- "I was wondering if you could..."
- "Would it be possible to...?"
- "Could you please help me with...?"
- "Is there any way to...?"
대안 제시
- "If that's not possible, could you...?"
- "As an alternative, would it be okay to...?"
- "In that case, what would you suggest?"
추가 질문
- "Also, I was wondering..."
- "One more thing — could you tell me...?"
- "By the way, what are your business hours?"
감정 표현
- "I'm really frustrated because..."
- "I'm a bit disappointed with..."
- "I'm really concerned about..."
- "That would be great / perfect / really helpful."
마무리
- "Thank you so much for your help."
- "I really appreciate your assistance."
- "That's very kind of you. Thank you."
상황별 템플릿
예약 변경
"Hi, I'm calling about a reservation I made for this Friday. Something came up, and I need to change the date to next Saturday. Would it be possible to reschedule? Also, I was wondering if I could change the number of guests from 2 to 4. Thank you so much for your help."
제품 불량/교환
"Hi, I'm calling about a product I purchased at your store last week. Unfortunately, when I opened the box, I noticed it was damaged. I was wondering if I could exchange it for a new one. I still have the receipt. If the same product isn't available, would it be possible to get a refund instead? Thank you."
서비스 문의
"Hello, I'm calling because I have a question about your service. I'm interested in signing up, but I'd like to know more about the pricing options. Could you please explain the different plans? Also, is there a free trial available? That would be really helpful. Thank you."
불만 제기
"Hi, I'm calling regarding my recent experience at your restaurant. Unfortunately, I was really disappointed with the service. We waited over 30 minutes for our food, and when it arrived, the order was wrong. I'm not trying to make a big deal out of it, but I thought you should know. Is there anything you could do about this? I'd appreciate it."
돌발 상황 대처
롤플레이 중 돌발 문제가 추가되는 경우:
- "Oh no, that's unexpected."
- "Hmm, that's a bit of a problem. Let me think..."
- "I see. In that case, what would you recommend?"
- "Okay, I understand. Is there another option?"